Because, we are "picky." (Or so we've been told.) :-)Our customers tend to be "picky" shoppers. That's just fine with us!:-) We hope you'll feel at home here. Several times a year, we search through the catalogs from America's best known, commercial and holiday display manufacturers. We are always on the lookout for hand-made display products from conscientious artisans as well. We want to offer you the best in heirloom quality ornament trees, display stands, artificial trees and holiday decor accessories that are uniquely designed, beautiful, sturdy and useful to you. Not every product passes our test. Only the ones that we love and think that you will love are in our store. As our customer, you'll get: Complete contact information - not just an e-mail address or a form leading "somewhere". Our business location address and an e-mail address is posted on our site. Which means, no wondering who we, where we are located, if we can be trusted to deliver your order or if we'll be around to help you after the sale. You can place an order by fax, or use our Automated Order Line. Have your item number and credit card ready when you call. 1.888.539.2884 . 24 HOUR response to e-mail inquiries unless you ask a question that it will take longer to research the answer. Clearly spelled out shipping, warranty, return and privacy policy. Consumer protection: we belong to the Web Chamber of Commerce. Secure ordering in real time, on-line. Many internet sellers are collecting your card details from a secure site but processing your order by hand. You have no idea how many people are handling your card information or what they are doing with it. We use a secure site and process your card securely "in real time", over the internet, using 128 bit encryption - the strongest available commercial encryption. Transactions are handled between computers located hundreds of miles apart - not in our facility. Decorating ideas and project sheets to help you create the most popular decorating "looks" using our products. Direct shipping (to the recipient) of any gift you purchase at no extra charge. Discounts on your orders: Elegant Gold Embossed Gift Certificates: select your price from $15 - $250. A few mouse clicks and your gift shopping is done. Expedited shipping: need it in a hurry? We can ship UPS next day, second day or three day select. Just place your order on line. "EZ Pay" Plan: On a budget? Need to order a large quantity for resale or a special event? Pay for your 3 ft - 8 ft Christmas ornament tree in three equal installments. In a few short weeks, it will be yours! Free Gift card message: with your personal message. No extra charge to ship your gift to a different address. "Green" alternative to a live tree, plus a durable, no fuss heirloom quality display for your large or small collection of ornaments. Instructions for assembling our ornament trees are included or posted on our site in the Decorating Centre. International shipping (temporarily suspended) to Canada, Australia, the UK, military destinations overseas and certain other countries elsewhere by arrangement. One Stop Shopping: get what you need to display and store your ornaments or family photos - all right here in one place. From metal and artificial ornament trees to archival storage boxes, shred and tissue paper that protect them off-season. Order confirmation: you'll get an e-mail with an order number after the order is placed. Payment options: pay by major credit card (Visa, American Express, Discover, Paypal, MasterCard, e-check, money order. Place you order by phone, fax or by mail order. Price matching: our prices are comparable to those at other websites selling the same ornament trees You'll get the lowest Internet price for your ornament tree. If we don't have it at the lowest retail price, we'll match it and take $1 off the price. Certain conditions apply. Go here for more information. Satisfaction guarantee: you have 15 days in which to return any purchase and get a refund (minus the original charge for shipping the item to you.) Specific, detailed product descriptions and photos linked to close ups. Variety & Versatility: choose from a wide variety of versatile ornament trees that will fit almost any decor. You can use them year around for displaying pictures on a family photo tree, to give as a gift or to create a wonderful blessing for others such as a money tree.
Are you new to our site and wondering if one of our beautiful, unique metal ornament tree, money trees or artificial Christmas trees is right for you? Visit our Decorating Centre to see decorated trees, get ideas, use and care instructions and project sheets with creative ways to use metal ornament trees. By the Way... Items in red on our site are clearance merchandise and the price has been reduced. In most cases, the item has been or will be discontinued by the manufacturer. Sales of these items are subject to availability. If we can not fill your order, your payment will be refunded or credited as appropriate. Any item that is crossed out is sold out for the season and may also be discontinued. If you are interested in such an item, call or e-mail us for more information. We'll be happy to see when or if it will be available again. This symbol on our site is next to items for which shipping carriers charge an extra fee because of the box size - regardless of the actual weight. When you press the "Buy Now" button, $2 ( or in some cases $5-$10 ) will be added to the price of that item to cover those costs. Regular shipping charges will be calculated and added at checkout. Go here to read how we handle shipping over-charges.
When an item says "Advanced order recommended" it means the item is very popular but in short supply from a manufacturer who produces or imports the item in limited quantities. In many cases, it is also a special order. Items like these are generally back ordered for months and when new stock comes in it goes to fill back orders. When you place an order, your card is credited/debited immediately and the order is considered to be prepaid. Back orders are filled on a "first come, first served - date / time order was placed" basis. A pre-paid advance order ensures your place in line, so to speak. We will keep you informed of the progress of your order and let you know if there are any problems. If the order can not be filled or you cancel it before it has been shipped, your payment will be refunded. The ornament tree catalogue on our site has a slightly different color code and an "Instant Directory" feature. You can create a directory for easier browsing. Just click on the Instant Directory link. Move the Directory to the top right hand side of your computer screen for more comfortable viewing. If you don't see what you need, try our Advanced Search. Or e-mail us. We'll gladly check our resources to see if the product you need is available and get you a price. Thanks for visiting Ornament Trees.com. We appreciate your interest in our products and your confidence in our company. |